Frequently asked questions

For airport transfers and point-to-point trips, 24 hours is comfortable and same-day is often possible — call and we will tell you honestly whether we can cover it. Weddings, roadshows and group work should be booked several weeks out, and peak dates such as New Year’s Eve, graduation weekends and major conventions fill earlier than people expect.

Yes. Our quotes are all-in for the service itself, with driver gratuity already included. Tolls, airport parking and any extended wait beyond the complimentary allowance are billed at cost and shown as separate lines — never marked up and never hidden.

Nothing you need to do. We track your inbound flight from wheels-up at the origin and re-time the pickup automatically, so a delay simply moves the assignment. Domestic arrivals include 45 minutes of complimentary wait time and international arrivals 60, both measured from actual touchdown rather than from the time you originally booked.

Yes. Metro Atlanta is our core service area, but we run long-distance work throughout Georgia and to neighbouring states — Savannah, Augusta, Chattanooga, Birmingham and Greenville are all regular runs. Long-distance trips are quoted as a flat rate rather than by the hour.

Yes, and for regular clients we encourage it. Once you have a chauffeur you like, tell dispatch and we will assign them whenever they are available. For multi-day corporate visits and roadshows the same chauffeur stays with the party for the whole programme by default.

Sedans and SUVs can be cancelled without charge up to 4 hours before the scheduled pickup. Sprinters, stretch vehicles and any multi-vehicle booking require 24 hours. Weddings, proms and peak-date bookings carry their own terms, which are stated in writing at the time of booking rather than buried in a policy page.

Yes, with advance notice. Tell us the child’s age and weight when you book and we will fit the correct rear-facing seat, forward-facing seat or booster before the chauffeur leaves the garage.

Both, depending on what the day actually is. Airport transfers and defined point-to-point trips are quoted as a flat rate, so traffic is our risk and not your invoice. Multi-stop days, events and anything where the vehicle waits for you are booked as an hourly block with a stated minimum. We tell you which applies before you book.

Yes. Corporate accounts are billed monthly on a single consolidated invoice with traveller names, trip references and cost centres already on each line, so it reconciles without anyone having to call us. Set-up takes a day.

Every chauffeur is background-checked, licensed for for-hire passenger transport in Georgia, drug-tested and trained before carrying a passenger. The company carries commercial liability coverage that meets or exceeds Georgia state requirements, and we will provide a certificate of insurance on request for venues or corporate procurement.